The most important resource required by the service industry sector is maintaining a very high level of customer relationship management. Service industries need to ensure that they provide a high standard of personal and attentive service to their customers in order to maintain the loyalty of their clientele. Bulk SMS systems can assist in achieving this type of responsive and valued service.

• Businesses such as insurance companies, estate agents and travel agents, should be providing their customers with up to date SMS’s about claim information and updated quotes; they should also make use of the SMS systems to thank their clientele for using their service.
• Business such as panel beaters, mechanics, tailors, dry cleaners and computer technician companies should be using the SMS systems to update their clientele on service progress updates.
• Food Delivery Services should be using the system to inform their customers of the length of time customers will need to wait for their food to arrive.
• Taxi services should be making use of bulk SMS service to inform and update their customers on taxi arrival times; taxi services could also encourage their clients to use a specialized number service to receive inbound booking SMS’s (for example: SMS 37070 with your name, telephone number and desired pick up point, and the taxi service can reply via SMS with a possible pick up time).
• Airlines would be able to make use of the service to confirm payment receipts to passengers and update the passengers on flight delays.
  
• Restaurants and fast food outlets would be able to inform their patrons of new exciting additions to the menu and great restaurant deals or specials; bigger restaurants could use the SMSing service to remind their patrons of lunch/dinner bookings.
• The Gym industry should definitely make use of the service to inform their members of timetable changes; they could also use the service to wish their members Happy Birthday, Merry Christmas or Happy New Year; it is a wonderful touch which will make members feel valued.
• Hotels could use the SMS service to inform their guests as to when their room is available; it could also be used as a reminder of check-out time.